Phone or Text (IELTS Task2)

Q: Some workers should learn how to call customers. On the other hand, they should also learn how to write text messages. To what extent do you agree or disagree? Write at least 250 words. 

Most companies consider how to answer phones an essential skill for their workers. Also, workers need to learn how to communicate with others through text. I think it is a great method to notify information through text messages. This essay will explain the advantages of using text messages.

To commence with, text messages can report precise information to professionals. For instance, most business owners have a company website. Although these websites may encounter technical problems, they can report punctual information to computer engineers. As a result, they can suggest clear solutions to the owners. Also, some companies can utilize text messages as a resource for improvement. For instance, most stores prepare questionnaires. Thus, customers can tell the store their ideas or improvements. As a result, stores can hear opinions from customers.

Besides, text messages can show some skills to recruiters. For example, job seekers need to let potential employers know their skills, such as writing. Furthermore, recruiters should see how well they write on a tight schedule. Therefore, text messages are efficient tools for showing their skills in short. Moreover, job seekers can check the message before sending it. When employees communicate through business calls, they must be cautious to prevent errors. Nevertheless, when using text messages, they can take their time selecting the most fitting words. As a result, they can deliver appropriate messages to the companies.

To sum up, a text message is a convenient tool for communicating information. First, customers can report precise information to engineers. Second, job seekers can carefully consider the messages that they send to recruiters. Overall, I agree with the idea that people should learn the writing method.

(275 words)

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